IMPA Workshop on Citizens’ Report Card concludes

JAMMU, DECEMBER 18– Two day Workshop on “Citizens” Charter in Government Departments of J&K” and Assessment of Citizens’ Feedback on Service Delivery through Report Cord on Departments’ Performance”, organized by J&K Institute of Management, Public Administration and Rural Development(IMPA) in collaboration with Department of Administrative Reforms and Public Grievances (DARPG), Government of India concludes here today.

Held under the Workshop Coordinatorship of Dr. Sunita Zalpuri, Associate Professor, IMPA, the key note address was delivered by the knowledge partner, Dr. Sita Sheikhar from Public Affairs Foundation, Banglore.

She gave presentation on the context, concept, method, impact and learning about the Citizens Report Cards. She also highlighted how these cards are designed, major outcome of the Citizens’ Report Cards and critical lessons and experiences.

All this was supplemented with a film on CRC. Senior level officers, attending the workshop, participated in the discussion on the Citizens’ feedback on service delivery through report card. The concluding session was attended by a galaxy of officers from J&K Administration and members from civil society.

Among others, Director General IMPA, Mr. Mohammad Iqbal Khandey, along with IMPA team, Commissioner/ Secretary, General Administration Department, Mr. Basharat Ahmed Dhar along with his team and Mr. P.K. Jha, Joint Secretary, DARPG, GoI attended the concluding session.

Participants hoped that the workshop would help in initiating reforms in governance ensuring service delivery to the end users.

Detailed discussions on Citizens’ Report Card were held and thereby relevance of feedback from actual users of services regarding availability usage, quality and also providing redressal to the agreed was discussed. It was further hoped that the workshop will pave way for citizens’ charter initiatives in J&K State. They also stressed for launching massive awareness campaign amongst all the stakeholders to change the mind-set , besides evolving a mechanism for monitoring evaluating and reviewing the working of charter preferably through and outside agencies.